South East London resident

Meet #YourPrimaryCare Team

Welcome to your primary care team. As the first point of contact in the healthcare system, think of us as the ‘front door’ of the NHS. We are here to ensure that everyone in south east London gets the help and professional support they need and deserve. Your primary care team includes your GPs, practice nurses, and a host of other professionals in your community, all helping provide better support and care, to you.

If you call or book an appointment with your local surgery or GP, you may be seen by someone else first. This is because they’re the best person to initially help you, and can refer you to other specialists if you need it.

Team Roles

Receptionist

The first contact at your local surgery or practice, receptionists play a critical role in helping to signpost you to the correct professional in the primary care team. Our receptionists deal with a huge volume of calls and requests every day, and are essential to help us run smoothly and see as many patients as possible.

Practice Nurse
By providing health promotion, counselling, and education, practice nurses help to support you in most aspects of the patient care and treatment system. They provide multiple levels of care such as treating small injuries, providing vaccines, and helping patients manage long-term conditions such as diabetes and asthma.
General Practitioner (GP)
GPs are doctors who focus on treating common medical conditions, providing preventative care, and health education. They may also refer you to hospitals or other specialists as necessary.
Clinical Pharmacist
As part of the general practice team, clinical pharmacists are here to support you in managing long-term conditions. They help to provide better access to health checks and specific advice for those on multiple medications. Clinical pharmacists can provide support for minor conditions such as athlete’s foot, allergies, and colds and flu – they may refer you to another specialist if required.
Care Coordinator
Care coordinators arrange and supervise care across different professions within the primary care system. They will meet with patients, their families or carers to discuss how best to provide support, outlining what services are available for patients, their families, and their needs. They may develop a care plan for you, continually monitoring and adjusting it as needed.
Social Prescribing Link Worker
Link workers empower you to take greater control of your health by connecting you with non-medical support to improve your health and well-being. They support patients with long-term conditions, mental ill-health, loneliness or complex social needs. They can help you access activities including financial advice, exercise sessions, arts and crafts, group learning and friend-making sessions. They will review your progress over time.
Physiotherapist
Physiotherapists based in GP practices can help patients with musculoskeletal issues such as back, neck and joint pain (including with conditions such as arthritis). They will assess and diagnose the problem, provide expert advice on how best to manage your condition and refer you to specialist services if needed.
Physician Associate

Working under the supervision of a doctor, physician associates provide support for patients with long-term conditions by developing management plans, conducting triage and home visits on behalf of a doctor. Additionally, they take medical histories and analyse test results where necessary.

Mental Health Practitioner

Mental health practitioners based in GP practices provide quicker access to mental health support for patients. These qualified practitioners assess patients, identifying and treating common mental health problems – they may also refer patients to appropriate specialist services. Mental health practitioners interview patients and identify areas where you may wish to change how you feel, think or behave. Mental health practitioners can support you in managing and understanding your emotions and feelings, improving sleep patterns, general mental wellbeing and health.