South East London parent or guardian

Meet #YourPrimaryCare Team

Welcome to your primary care team. As the first point of contact in the healthcare system, think of us as the ‘front door’ of the NHS. Children often have complex needs that a general practitioner alone cannot address, by using a range of health professionals you and your child will receive the best help and support available, as soon as possible. This includes your general practitioners, practice nurses, and a range of other professionals.

If you call or book an appointment with your local surgery or GP, your child may be seen by someone else first. This is because they’re the best person to initially help you, and can refer you to other specialists if you need it.

Team Roles

Receptionist
The first contact at your local surgery or practice, receptionists play a critical role in helping to signpost you to the correct professional in the primary care team. Our receptionists deal with a huge volume of calls and requests every day, and are essential to help us run smoothly and see as many patients as possible.
Practice Nurse
By providing health promotion, counselling, and education, practice nurses can help to support you in most aspects of the patient care and treatment system. Practice nurses may assist with treating small injuries, and providing vaccinations to your child.
General Practitioner (GP)
GPs are family doctors who focus on treating you and your child’s general health by treating common medical conditions and are excellent for raising any concerns you may have regarding your child’s health, wellbeing and development. They also refer patients to hospitals or other specialists as necessary.
Clinical Pharmacist
As part of the general practice team, clinical pharmacists are here to support you and your child in managing long-term conditions, such as diabetes. They help to provide better access to health checks and specific advice for those on multiple medications. They will also ensure any medicine prescribed will not interact with any other medicine you or your child is taking and that the dosage prescribed is correct for your child’s age.
Care Coordinator

Care coordinators connect with children and their families or carers to discuss how best to support you, such as what services are available to support you or your child’s needs. A care coordinator may be allocated to your child if they present with an identified developing condition or disability which is impacting on or has the potential to significantly impact upon their long term development and / or function.

Care coordinators work with nurseries/schools, GPs, health visitors, doctors, preschools, and other health professionals. They will link in with other agencies involved in your child’s development to ensure the best wraparound care is given to your child at all times.

Health Visitor
A health visitor is a qualified nurse or midwife who has had extra training. They provide support to all families and will support you from pregnancy until your child is 5 years old. They’re there to help you, your family and your new baby stay healthy.
Social Prescribing Link Worker

Social prescribing link workers connect patients, and their parents or carers, with non-medical support to improve well-being. Children suffering from long-term conditions, mental health issues, loneliness, or have complex social needs are seen by link workers to improve their well-being. By providing access to local activities such as exercise, arts and crafts, group learning, and friend-making sessions, link workers aim to improve your child’s overall wellbeing, and will review their progress and improvement.

Social prescribing link workers can also help you, as a parent, if you need advice or are struggling with any long-term conditions, mental health issues, have complex social needs, supporting both your own wellbeing and helping you to be the best parent you can be, even if you are facing these challenges.

Physician Associate
Working under the supervision of a Doctor, physician associates work as part of your child’s medical team to assist with diagnosis and treatment. They are able to safely evaluate and treat your child, including performing medical examinations, undertaking diagnostic and therapeutic procedures, such as blood tests and interpreting x-rays, and formulating management and treatment plans for your child, including arranging tests and recommending medicines where needed.
Mental Health Practitioner
Mental health practitioners based in GP practices provide quicker access to mental health support for patients. These qualified practitioners assess patients, identifying and treating common mental health problems – they may also refer you to appropriate specialist services. Mental health practitioners interview patients and identify areas where you may wish to change how you feel, think or behave. Mental health practitioners can support you in managing and understanding your emotions and feelings, improving sleep patterns, general mental wellbeing and health. As a parent, ensuring you are getting the right support for your mental wellbeing will help you to be the best parent you can be for your child.