South East London carer

Access Our Services

We know improving access to the healthcare professionals in your local primary care team, including GPs, is a top priority for our patients across south east London.

That’s why we’ve been working on ways to make it easier for you to access the healthcare support and advice you and the person you care for might need as quickly as possible.

Access support and services for yourself

You can now download the NHS App, or open the NHS website in a web browser, to set up and log in to your own NHS account.

Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

Use your NHS account to: 

  •     order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  •     book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  •     get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
  •     view your health record – securely access your GP health record, to see information like your allergies, and your current and past medicines
  •     register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  •     find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  •     view your NHS number – a 10-digit number unique to you that helps healthcare professionals identify you correctly and match your details to your health records
  •     get your NHS COVID Pass – view and download your COVID Pass for travel abroad
  •     get advice about coronavirus – get information about coronavirus and what to do if you think you have it

To have an NHS account, you must be aged 13 or over and registered with a GP surgery in England.

Access support and services for the person you care for 

You can also request proxy access to link the NHS profile of the person you care for to your own, to access health services on their behalf if they are a child, dependent, or relative.  

Currently, you can use linked profiles in your NHS account, using the NHS App or NHS website, to act on behalf of the person you care for if you meet all the following conditions:

  • you must both be registered at the same GP surgery
  • you must both be patients at a GP surgery that uses either TPP (SystmOnline) or EMIS (Patient Access) – please ask your GP surgery if you are not sure which system they use
  • the GP surgery must register you for proxy access

Ask your GP surgery to register you for proxy access (the person you care for must also be registered with the same GP). They will guide you through registration.

You’ll need to provide identification to the GP surgery so they can:

  • confirm who you are
  • check you are the correct person to act on your dependent or relative’s behalf
  • When the surgery has checked your identity and registered you for proxy access, you’ll see a new option in your NHS account called Linked profiles

Depending on the level of access your surgery gives you, you can switch profiles to act on behalf of the person you care for and:

  • book an appointment for them
  • order a repeat prescription for them
  • view the GP health record for the person you care for, where appropriate

     

The NHS App is available on iOS and Android:
 

Download from the Apple App store: https://apps.apple.com/us/app/nhs-app/id1388411277?ls=1
 

Download from Google Play store for android devices: https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline

 

Other services

If your GP surgery offers other services in your NHS account, you may also be able to:

  •     message your GP surgery or a health professional online
  •     consult a GP or health professional through an online form and get a reply
  •     access health services on behalf of someone you care for
  •     view your healthcare appointments
  •     view useful links your doctor or health professional has shared with you
  •     view and manage care plans

     

Keeping your data secure

To access your NHS account, you will need to set up an NHS login and prove who you are. Your NHS account then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS account each time, instead of using a password and security code. 

If the person you care for or your dependant has severe difficulty breathing, heavy bleeding, serious injury, seizures, severe allergic reaction or has tried to end their life, call 999 now

Visit 111.nhs.uk for urgent medical advice (Only for people aged 5 and over).

NHS 111 can tell you:

  •     where to get help for your for symptoms of the person you care for, if you’re not sure what to do
  •     how to find general health information and advice
  •     where to get an emergency supply of prescribed medicine for the person you care for
  •     how to get a repeat prescription

You can also call NHS 111 if you or the person you care for have an urgent medical problem, but you’re not sure what to do.

Pharmacists are qualified healthcare professionals who can offer advice and over-the-counter medicines for a range of minor illnesses that the person you are caring for may encounter, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many Pharmacists in south east London are giving out flu, COVID, and polio vaccinations to those that are eligible – ask your community pharmacist if you’d like to arrange a vaccination for the person you care for.

If you are concerned about the symptoms the person you care for is experiencing which suggest it’s something more serious, pharmacists have the training to make sure they get the help they need. For example a pharmacist will tell you if the person you are caring for needs to see a GP, nurse or other healthcare professional.

Find a pharmacy near you where you can order repeat prescriptions, access over the counter medicines, and get professional healthcare advice about minor illness for the person you care for.

Search by a town, city or postcode here: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy


You can also check whether you are eligible for free prescriptions here: https://services.nhsbsa.nhs.uk/check-for-help-paying-nhs-costs/start
Many Pharmacists in south east London are giving out flu, COVID, and polio vaccinations to those that are eligible – ask your community pharmacist if you’d like to arrange a vaccination for the person you care for.

If you are concerned about the symptoms the person you care for is experiencing which suggest it’s something more serious, pharmacists have the training to make sure they get the help they need. For example a pharmacist will tell you if the person you are caring for needs to see a GP, nurse or other healthcare professional.

Find a pharmacy near you where you can order repeat prescriptions, access over the counter medicines, and get professional healthcare advice about minor illness for the person you care for.

Search by a town, city or postcode here: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

You can also check whether you are eligible for free prescriptions here: https://services.nhsbsa.nhs.uk/check-for-help-paying-nhs-costs/start

Your local healthcare surgery website is the best place to book or request appointments, including remote and digital consultations. You can quickly request an e-consultation about someone you’re caring for without having to call your surgery. 

This means you can fill out a quick e-consult form to: 

  • Get help with admin related queries fast – such as speaking to a professional from your surgery about someone you’re caring for, asking about a recent test, requesting a repeat prescription, or updating someone’s details at the surgery
  • Book a home visit or care home visit
  • Get advice on medication or request a medication review
  • Request appointments and urgent appointments with a healthcare professional


All you need to do is visit your GP surgery website and click on the option to ‘contact us’. You will then be asked to fill out a short form with your details and your specific query so the right person from the surgery team can follow up with you.

Filling out the online contact form is a new way to get help from your primary care team. It will help get the person you’re caring for help as soon as possible, making sure they get the best support. 

You won’t need to call the surgery or wait on the phone for your query to be directed to the correct person on your primary care team.

If their symptoms suggest they need help urgently, when you submit your e-consult form you will be directed to contact NHS 111 or go to A&E.

Once your e-consult form request has been reviewed by your surgery team, you will either be asked for further information to confirm how your primary care team can best support the person you care for, be asked to set up an e-consultation (telephone or video appointment) or an in-person appointment, depending on your individual request.

Most south east London healthcare surgeries offer:

  •     Consultations with GPs and other healthcare professionals in your primary care team to provide diagnosis, treatment and healthcare advice to you and the person you care for
  •     Referrals to healthcare specialists where needed – for example: your GP surgery can refer them to a physiotherapist if the person you care for is having musculoskeletal issues such as back, neck and joint pain
  •     Prescriptions and medication reviews
  •     Long-term condition management and support
  •     Learning disability health checks

Your local GP surgery and primary care team may also offer:

  •     Nursing services
  •     Cervical screening (or smear tests)
  •     Health checks
  •     Family planning services
  •     Childhood vaccinations and immunisations
  •     Counselling and psychological therapies services

If you are already registered with a local GP surgery, visit their website to

  •     Request a telephone consultation or video appointment
  •     Request a repeat prescription
  •     Check your practice’s opening times
  •     Request a sick note for your employer
  •     Update or change your details such as updating your address, contact information, or health information
  •     Get the latest direct contact information for your GP surgery team

If you’re not sure of your GP’s website address, you can search for your GP and get the link to the website here: https://www.nhs.uk/service-search/find-a-gp

If you’re not already registered with a GP (or if you have moved away from the area you were living in when you last registered), you can register for free and access a range of healthcare services and benefits.
You can register for yourself or on behalf of a dependent in your care.

Remember anyone in England can register with a GP surgery for free.

You do not need proof of address or immigration status, ID or an NHS number to register.

GP surgeries are usually the first contact if you have a health problem. They can: 

  •     Treat many conditions and give health advice to you and the person you care for
  •     Support you and the person you care for with medical examinations and diagnosis,
  •     Give advice on medications for the person you are caring for and help you with their repeat prescriptions
  •     Provide vaccinations
  •     Invite you to important regular healthcare checks and screenings to make sure the overall wellbeing of the person you care for is being taken care of, help prevent more serious problems from developing, and make sure they are getting the right healthcare to meet their needs.
  • Request digital and remote consultations with your healthcare professionals without having to call your surgery. Access this through your surgery’s website. 
  •     They can also refer the person you are caring for to other healthcare professionals and NHS services to help you get the care and support they need

Most south east London GP surgeries offer:

  •     Consultations with GPs and other healthcare professionals in your primary care team to provide diagnosis, treatment and healthcare advice
  •     Referrals to healthcare specialists where needed – for example: your GP surgery can refer the person you care for to a physiotherapist if they are having musculoskeletal issues such as back, neck and joint pain
  •     Prescriptions and medication reviews
  •     Long-term condition management and support
  •     Learning disability health checks

Your local GP surgery and primary care team may also offer:

  •     Nursing services
  •     Cervical screening (or smear tests)
  •     Health checks
  •     Family planning services
  •     Childhood vaccinations and immunisations
  •     Counselling and psychological therapies services

Make sure you’re registered so you can access all of these benefits for free.

If you and/or the person you care for are not registered with a GP surgery or have moved from the area you were living in since you last registered, you can find your nearest GP surgeries and register through their website or by calling your local surgery. 

You can register for yourself or on behalf of a dependent in your care.

Find a GP surgery local to you by searching by town, city or postcode here: https://www.nhs.uk/service-search/find-a-gp